Returns policy

If you trade as a consumer, you can withdraw from the Contract within 30 calendar days. The withdrawal period expires after the expiration of 30 calendar days from the day the electronic order of the product is made and its shipment is confirmed. In order to return products, a withdrawal statement must be made either in writing at the postal address of our company (Saleh Maria, 102 Vravronos Avenue, Artemida, 19016) or at our e-mail address., or with your personal delivery of the returned products to our physical store before the withdrawal deadline.

In case of product return, we will return to you without delay and in any case within 14 days from the day the product was returned, all payments we have received from you. The return will be made with the same payment method you used for the original transaction. The return of the item is accepted, only if the Customer has previously paid any amount charged to the COMPANY for the shipment of the product to him and the shipping costs for its return. Subject to the above, however, we can withhold the return either until we receive all the products back or until we receive proof that you have returned the products, whichever comes first.

You may not withdraw from the Contract when the object of any of the following products is:

  • Products tailored to customer needs.
  • Sealed products, which are not suitable for return for health reasons, and which were opened after delivery.

Your right to withdraw from the Contract applies only to products that are returned in exactly the same condition in which you received them. No amount will be refunded if the product has been used after opening, if the product is not in the same condition as it was delivered or if it has been damaged. Therefore, you need to take proper care of the products while they are in your possession. Please return the products using or including their original packaging, instructions and any other documents that may accompany the products. In any case, you must return the products together with the receipt you received upon delivery.

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Contact us at for questions about refunds and product refunds.